Shipping and Returns Policy
We are committed to our customer's satisfaction with our merchandise beyond the point of sale. Merchandise may be returned by mail within 30 days of purchase when accompanied by the following:
Return authorization number
A return authorization number may be obtained by calling Silk Concepts Inc Customer Service:214-408-8879 between the hours of 10:00 a.m. to 6:00 p.m. Monday through Friday (Eastern Standard Time). Please write the return authorization number on the line indicated on the packing slip. Our customer service representative will provide you further instruction on sending your merchandise return to .Silk Concepts Inc
Refunds will be processed based on the original form of payment.
The following items cannot be returned:
Unopened merchandise that is returned will be accepted for credit and a 15% restocking fee will apply. A return authorization number must be obtained from customer service prior to any return. This number must be included with your return.
UPS and USPS orders are shipped via a trackable method. We email you a tracking
number with a shipping notification when your package is sent, when you use
Silk Concepts Inc
Please provide us with your name address and please remember to give us your
order number and reason for the return before shipping any items.